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Warranty & Returns

We stand behind our products. Here's everything you need to know about our warranty and return policies.

Product Warranty

All our products come with a 12-month limited warranty against manufacturing defects from the date of purchase. This warranty covers repairs or replacements for products that fail under normal use.

To make a warranty claim, please have your proof of purchase ready and contact our support team. We may require you to return the defective product for inspection.

What's Covered:

  • Manufacturing defects in materials or workmanship
  • Product malfunctions under normal use
  • Hardware failures not caused by user damage

What's Not Covered:

  • Damage caused by accidents, misuse, or neglect
  • Normal wear and tear
  • Unauthorized repairs or modifications
  • Products without valid proof of purchase

Return Policy

We offer a 30-day money-back guarantee on all products purchased directly from our website. If you're not completely satisfied with your purchase, you may return it for a full refund.

Return Conditions:

  • Item must be returned within 30 days of delivery
  • Product must be in original condition with all accessories
  • Original packaging must be included
  • Proof of purchase is required

How to Return:

  1. Contact our customer service team to initiate your return
  2. You'll receive a Return Merchandise Authorization (RMA) number
  3. Package the item securely with the RMA number visible
  4. Ship the item back to us using a trackable shipping method
  5. Once received and inspected, we'll process your refund

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

Frequently Asked Questions

How long does the return process take?

Once we receive your return, processing typically takes 3-5 business days. Refunds are then issued to your original payment method and may take additional time to appear on your statement depending on your financial institution.

What if my product is outside the warranty period?

We may still be able to help! Contact our support team for out-of-warranty service options. We often offer discounted repair services or special pricing on newer models for loyal customers.

Can I exchange my product for a different one?

Yes! Within the 30-day return window, you can request an exchange for a different product. Any price difference will be refunded or charged accordingly. Contact our support team to arrange an exchange.

Need Help With a Return or Warranty Claim?

Our customer support team is happy to assist you with any questions about our policies.

Contact Support